Privacy Policy

James Avery Malls ("we," "us," or "our") operates jamesaverymalls.com (the "Website") and provides artisan-inspired jewelry products and related services (collectively, the "Services"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect the information you provide to us when using our Website or Services. By accessing or using our Website or Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you have any questions, contact us at support@jamesaverymalls.com.

1. Information We Collect

We collect information about you to provide and improve our Services, process your orders, and communicate with you. The information we collect falls into the following categories:

1.1 Personal Identifiable Information (PII)

This is information that can be used to identify you individually. We collect this when you voluntarily provide it to us, such as during checkout, account registration, or contacting customer support. Examples include:
  • Full name, email address, phone number, and postal address
  • Payment information (e.g., credit card details, PayPal account information) – note that we do not store full payment details; these are processed by our third-party payment processors (see Section 4.1)
  • Account credentials (e.g., username and password) if you create an account on our Website

1.2 Transactional Information

We collect information related to your purchases and interactions with our Services, including:
  • Order details (e.g., products purchased, order amount, order date, shipping preferences)
  • Return and refund history
  • Communication history with our customer support team

1.3 Non-Personal Information

This is information that cannot be used to identify you individually. We collect this automatically when you visit our Website, typically through cookies and similar technologies (see Section 7). Examples include:
  • IP address, browser type, and operating system
  • Pages visited on our Website, time spent on pages, and referral sources
  • Device information (e.g., device model, unique device identifiers)

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:
  • Process and Fulfill Orders: To process your purchases, verify payment details, arrange shipping (including sharing your address with logistics partners), and send order confirmations and delivery updates.
  • Provide Customer Support: To respond to your inquiries, resolve issues (e.g., defective products, order delays), and provide assistance with returns, refunds, or exchanges.
  • Manage Your Account: If you create an account, to maintain your account, allow you to access order history, and personalize your shopping experience (e.g., saving shipping addresses for future orders).
  • Improve Our Services: To analyze user behavior on our Website, identify trends, and enhance our product offerings, Website functionality, and customer experience.
  • Communicate with You: To send important updates (e.g., changes to our policies, service disruptions) and, with your consent, promotional communications (e.g., new product launches, special offers). You can opt out of promotional communications at any time (see Section 5.4).
  • Ensure Security: To detect and prevent fraud, unauthorized access, or other misuse of our Website and Services, and protect the safety of our users and business.

3. Legal Bases for Using Your Information

Under applicable data protection laws, we rely on the following legal bases to use your information:
  • Performance of a Contract: To fulfill our obligations under a contract with you (e.g., processing your order, delivering products).
  • Legitimate Interests: To pursue our legitimate business interests, such as improving our Services, preventing fraud, and providing customer support – provided these interests do not override your privacy rights.
  • Consent: For sending promotional communications and certain other uses (you can withdraw your consent at any time).

4. Information Sharing and Disclosure

We do not sell your personal information to third parties for marketing purposes. We may share your information with the following third parties for legitimate business purposes, and we require these parties to protect your information and use it only as instructed:
  • Service Providers: Third-party vendors who assist us with core business functions, such as payment processors (e.g., PayPal, Stripe) to handle payment transactions, logistics partners (e.g., shipping carriers) to deliver orders, and email service providers to send communications. These providers only receive the information necessary to perform their services.
  • Legal and Regulatory Authorities: If required by law, court order, or regulatory request, or to protect our legal rights, property, or safety, or the rights, property, or safety of others.
  • Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transfer, your information may be transferred as part of the transaction – we will notify you via email or Website notice if such a transfer occurs and ensure the transferee adheres to this Privacy Policy.

5. Your Privacy Rights

You have certain rights regarding your personal information, subject to applicable data protection laws. To exercise these rights, contact us at support@jamesaverymalls.com with your request and proof of identity (e.g., a copy of your ID matching the information we have on file):
  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete personal information.
  • Erasure: Request deletion of your personal information, subject to legal obligations (e.g., retaining order records for tax purposes).
  • Restriction of Use: Request that we restrict the use of your personal information (e.g., if you dispute its accuracy).
  • Data Portability: Request a copy of your personal information in a structured, machine-readable format (where applicable).
  • Withdraw Consent: Withdraw your consent for uses based on consent (e.g., promotional emails) – this will not affect the lawfulness of uses made before withdrawal.
  • Opt-Out of Promotional Communications: Click the "unsubscribe" link in any promotional email, or contact us directly to stop receiving promotional messages.
We will respond to your request within a reasonable timeframe (typically 30 days) and inform you of any actions taken or reasons for denying the request (if applicable).

6. Information Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
  • Encryption of sensitive data (e.g., payment information) using secure socket layer (SSL) technology
  • Access controls to limit who within our organization can access your information
  • Regular security audits and updates to our Website and systems
  • Training for our staff on data protection and security best practices
While we take reasonable steps to protect your information, no security system is completely impenetrable. You are responsible for protecting your account credentials (e.g., keeping your password secure and not sharing it with others).

7. Cookies and Similar Technologies

We use cookies (small text files stored on your device) and similar technologies (e.g., web beacons) to enhance your Website experience. Cookies help us remember your preferences, track order progress, analyze Website traffic, and improve our Services. We use both "session cookies" (which expire when you close your browser) and "persistent cookies" (which remain on your device until deleted).
You can manage cookie preferences through your browser settings – most browsers allow you to block or delete cookies. However, disabling certain cookies may limit your ability to use some features of our Website (e.g., saving shipping addresses, processing orders).

8. Children's Privacy

Our Website and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will delete the information promptly. Parents or guardians who believe their child has provided information to us may contact us at support@jamesaverymalls.com to request deletion.

9. International Data Transfers

If you are accessing our Website from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have different data protection laws than your home country. We take steps to ensure your information is protected in accordance with this Privacy Policy, including using standard contractual clauses or other legally recognized mechanisms for international data transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by posting the updated policy on our Website and, if you have provided an email address, sending a notification to you. The updated policy will be effective immediately upon posting. We encourage you to review this policy regularly.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our privacy team at:
Email: support@jamesaverymalls.com
We will work to address your inquiry promptly and resolve any issues to your satisfaction.

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