1. Purchasing & Delivery Safety

• Shop via Official Channels Only: To avoid counterfeit products and fraud, always purchase from our official website (jamesaverymalls.com) or authorized partners. Never share personal or payment information with unrecognized sellers.
• Verify Delivery Details: When your order ships, you’ll receive a confirmation email with a tracking number. Monitor your package’s progress and ensure someone is available to receive it at the delivery address. If you’ll be unavailable, arrange for secure delivery (e.g., hold at a carrier location) via the tracking portal.
• Inspect Upon Receipt: Open your package promptly and check that the jewelry matches your order and is undamaged. If the package appears tampered with or the item is faulty, contact our support team immediately with photos of the package and product.

2. Wearing Safety

• Avoid Wearing in High-Risk Activities: Remove jewelry before engaging in sports, gardening, household chores (e.g., cleaning with chemicals), or manual labor. These activities can cause scratches, bending, or loss of small components (e.g., charms, gemstones).
• Protect from Chemicals: Keep jewelry away from perfumes, lotions, hairsprays, and cosmetics. These substances can corrode metals, dull gemstones, or damage finishes. Apply beauty products first, then put on your jewelry.
• Be Mindful in Public: Avoid displaying excessive jewelry in crowded or high-crime areas to reduce the risk of theft. For valuable pieces, consider wearing them only on appropriate occasions.
• Check for Wear Regularly: Inspect clasps, chains, and settings periodically. If a clasp feels loose, a chain is frayed, or a gemstone is wobbly, stop wearing the piece and contact us for repair guidance.

3. Storage & Safekeeping

• Store Pieces Separately: Use a jewelry box with individual compartments, soft pouches, or anti-tarnish bags to prevent pieces from scratching each other. Metals like silver can tarnish when in contact with other metals or air, so sealed containers help preserve their condition.
• Choose a Secure Location: Keep valuable jewelry in a locked jewelry box, safe, or hidden spot at home. Avoid leaving jewelry visible on dressers or countertops, especially when away from home.
• Travel Safely: When traveling, use a portable, lockable jewelry case. Never pack jewelry in checked luggage—carry it in your carry-on bag and keep it with you at all times.

4. Cleaning & Maintenance Safety

• Use Safe Cleaning Methods: Clean your jewelry with mild soap and warm water, using a soft brush (e.g., a toothbrush with soft bristles) for hard-to-reach areas. Avoid harsh cleaners (e.g., bleach, ammonia) that can damage metals and gemstones.
• Dry Thoroughly: After cleaning, pat jewelry dry with a soft cloth to prevent water spots and tarnish. Never air-dry pieces, as moisture can lead to corrosion.
• Seek Professional Care for Repairs: For broken clasps, loose settings, or tarnish removal, contact our team for professional repair services. Attempting DIY repairs with tools you’re unfamiliar with can further damage the piece.

5. Post-Purchase Safety

• Keep Purchase Records: Save your order confirmation, receipt, and warranty information (if applicable) in a secure place. These documents are essential for returns, refunds, or insurance claims.
• Report Loss or Theft Promptly: If your jewelry is lost or stolen, report it to local authorities immediately. Contact us with your order details, and we can provide additional documentation to support your claim.