Shipping Policy

Thank you for choosing James Avery Malls for your artisan-inspired jewelry needs. This Shipping Policy outlines the details of our order processing, delivery timelines, shipping costs, and related services to ensure you have a clear understanding of how your order will be handled. For any questions not addressed here, please contact our customer support team at support@jamesaverymalls.com.

1. Order Processing Time

All orders are processed and prepared for shipment within 1-3 business days after we receive your order confirmation. Processing time may be slightly extended during peak shopping seasons (e.g., holidays) or for custom-designed pieces, but we will notify you via email if there is any significant delay in processing your order.
Once your order is processed and shipped, you will receive a shipping confirmation email containing your order tracking number and relevant delivery details.

2. Delivery Timelines

After your order has been shipped, the estimated delivery time is 6-12 business days. This timeline applies to all shipments, and delivery times are calculated from the date of shipment (not the date of order placement).
Please note that delivery timelines are estimates provided by our shipping partners and may be affected by unforeseen circumstances such as weather conditions, customs delays (for international shipments), or carrier-related issues. We are not responsible for delays caused by factors beyond our control, but we will work closely with the shipping carrier to resolve any issues promptly.

3. Shipping Costs

James Avery Malls offers free standard shipping on all orders, with no minimum purchase requirement. There are no hidden fees associated with shipping—your total at checkout is the final amount you will pay, excluding any applicable taxes.
We do not offer expedited shipping services at this time. All orders are shipped via our standard shipping method to ensure the safety and quality of your jewelry during transit.

4. Order Tracking

To track the status of your order, simply use the tracking number provided in your shipping confirmation email. You can enter the tracking number on our website (jamesaverymalls.com) or directly on the shipping carrier’s website for real-time updates on your package’s location and delivery status.
If you do not receive your tracking number within 4 business days of placing your order, please contact our customer support team at support@jamesaverymalls.com for assistance.

5. Returns & Refunds (Shipping-Related)

We stand behind the quality of our jewelry and offer a hassle-free return policy. You may return any unused and undamaged items within 60 days of delivery for a full refund. For return shipping, please follow the instructions provided in our Returns Policy (available on our website) or contact our support team for guidance.
Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued in USD to the original payment method used for the order.

6. International Shipping Notes

Our standard shipping service covers both domestic and international destinations, with the same estimated delivery timeline of 6-12 business days. Please be aware that international orders may be subject to customs duties, taxes, or fees imposed by the destination country. These additional charges are the responsibility of the recipient and are not covered by James Avery Malls.

7. Contact Us

If you have any questions or concerns regarding our shipping policy, order status, or delivery, please reach out to our customer support team at support@jamesaverymalls.com. We aim to respond to all inquiries within 24-48 business days.
Last updated: This policy is subject to change without prior notice. We recommend reviewing it periodically before placing your order.

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