Refund Policy


At James Avery Malls, we strive to ensure your complete satisfaction with every purchase of our artisan-inspired jewelry. This Refund Policy outlines the terms and procedures for requesting refunds, returns, and exchanges to provide you with clarity and confidence. Should you have any questions, please contact our customer support team at support@jamesaverymalls.com or visit our website (jamesaverymalls.com) for additional assistance.

1. Eligibility for Refunds

To be eligible for a refund, your return must meet the following criteria:
  • Timeframe: The request for a refund must be initiated within 60 days from the date of delivery. Returns received after this period will not be processed for a refund.
  • Product Condition: The jewelry must be in unused, undamaged, and original condition. This includes no scratches, tarnishing, or alterations to the piece, and all original packaging, tags, and accessories (if applicable) must be included.
  • Proof of Purchase: You must provide a valid proof of purchase, such as an order confirmation email, receipt, or order number. Without valid proof, we may be unable to process your refund request.
  • Exceptions: Custom-designed jewelry, personalized pieces, and items marked as "final sale" are not eligible for refunds unless they are defective or damaged upon delivery.

2. Refund Request & Return Process

Follow these steps to initiate a refund and return your item:
  1. Submit a Refund Request: Contact our customer support team at support@jamesaverymalls.com with your order number, details of the item(s) you wish to return, and the reason for the refund. Our team will review your request and provide a Return Authorization (RA) number within 24-48 business hours if your request is approved.
  2. Prepare the Return Package: Securely package the jewelry in its original packaging or a protective container to prevent damage during transit. Clearly mark the RA number on the outside of the package. Do not send cash or other personal items with the return.
  3. Send the Return: Ship the package to the address provided by our support team. We recommend using a trackable shipping service and retaining the tracking number for your records, as we are not responsible for lost or damaged return shipments.

3. Refund Processing

  • Inspection of Returned Items: Upon receiving your returned package, our team will inspect the item(s) to verify they meet the eligibility criteria. We will notify you via email once the inspection is complete—either confirming approval of your refund or explaining why the refund cannot be processed.
  • Refund Timing: Approved refunds will be processed within 5-10 business days after the inspection is completed. Refunds will be issued in United States Dollars (USD) to the original payment method used for the purchase (e.g., credit card, debit card, PayPal).
  • Refund Amount: The refund amount will be equal to the total purchase price of the returned item(s), excluding any customs duties, taxes, or fees incurred for international orders (these are non-refundable). Since we offer free shipping on all orders, no shipping costs will be deducted from your refund.
  • Refund Notification: You will receive an email confirmation once the refund has been processed. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider’s processing times (typically 3-7 business days).

4. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item (e.g., wrong style, size, or design), please contact our support team immediately—preferably within 7 days of delivery—with your order number and clear photos of the item and the packaging. We will arrange for a free return and provide a full refund, replacement of the item, or exchange for another product of equal value, at your discretion. We will cover all shipping costs associated with defective or damaged items.

5. Exchanges

If you wish to exchange an eligible item for a different style, size, or design, please follow the refund request process outlined above and specify your exchange preference in your email to support. Once your returned item is inspected and approved, we will process the exchange and ship the new item to you free of charge.

6. Contact Us

For any questions, concerns, or assistance with refund requests, please reach out to our customer support team at support@jamesaverymalls.com. Our team is dedicated to resolving your issues promptly and ensuring a positive experience.
This Refund Policy is subject to occasional updates. We recommend reviewing it before initiating a return or making a purchase. Your use of our services and purchase of our products constitutes acceptance of this policy.

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